Customer Service

Service Guarantee

GrawwHair insist on the concept of “Excited price, trusted quality”,devote to provide best quality human virgin hair and trusted customer service. We focus on the combination of customer experience and product sales, listen to our customers through various channels of sharing and interactive communication,improve the quality of products and services. GrawwHair provide more professional service, choose Grawwhair team,enjoy your shopping time. Join us, share your beauty!

Pre-sale Service 

1. Honest products description--- We answer all the questions honestly with patience.
2. 24 hours online--- We will reply you within 24 hours, save more time for your order.
3. Quick messages reply--- We check emails and messages within 2 hours,answer questions ASAP.
4. Considerate packages tracking service--- We give your tracking number at first time when we send the hair out.

After Sale Service

1. Service guidance--- If you have any problems about the hair, contact us at first time.
2. Timely and effective response--- We will try our best to help you solve your problems.
3. Reasonable return policy--- Responsible for the goods that are not non-artificial damaged, and sent by wrong type, color, or length within 7 days.
4. Professional after-sale service--- Perfect return and exchange service as well as refund system, providing the best after-sale guarantee for you.

If you have any questions or concerns, please do not hesitate to contact us.
We would love to hear from you, contact us on:

Aaron +86 188 3856 8685

Email:grawwhair@gmail.com

Email:grawwhair@outlook.com

Address：
No. 1914, 19th Floor, Unit 2, Building 3, No. 78, Shangding Road, Zhengzhou Area (Zhengdong), Henan Pilot Free Trade Zone