Return Policy

Return Policy

We hope you love what you ordered! But just in case you're not 100% satisfied, we do support a 30days no reason return policy. Customers can contact us within 30 days of receiving the item (calculated from the day of signing).

Please note that the primary premise of all return policies is that the PRODUCT MUST BE NEW AND UNUSED WITH INTACT SEAL LABLE ON.

For bundles weft, the weft must be unfolded, worn, or tampered with;

For Lace wigs, the lace should be intact and hair unwashed. you can not apply heat or styling products or perfumes or bleaching. Pictures with intact lace are required;

How To Return & Refund

  1. Submit a return request by email: grawwhair@gmail.comย to the Customer Service Team within 30 days of receiving your order. Please include the order number, reason for the return, and pictures for verification.
  2. Once we have approved your request, we will send you the return instruchtions. Pls return the goods to the specified address within 30 days of receiving the return form (We advise you use USPS/Royal Mail for your return).
  3. Grawwhair will issue a full refund after we confirmed the item condition and did has the issues stated in the return request. The refund will be credited back to the original payment method within 2-15 days (the processing time depends on your payment method and bank).

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Note:

  • Pls note that 30 days are counted from the day the package is signed for.
  • Pls note that The return shipping fee is afforded by the buyer.
  • Pls note that customized hair (Including wigs & bundles, Like customized color or wig size cap) can not be returned or exchanged.
  • Pls note that returns to China will take a long time and we cannot guarantee the return timeframe, so please be patient.
  • Any promotional gifts must also be returned with your returned item. Otherwise, the retail price of the promotional gift will be deducted from the refund.
  • Pls note that items returned without authorization will not be accepted.
  • PLEASE FOLLOW OUR RETURN INSTRUCTIONS!! We will not be responsible for any high customs duties, customs seizures or losses!!

Refund for Canceled Order

If you cancel your order for personal reasons before it is shipped, the Paypal transaction fee incurred for the order will NOT be borne by us and will be automatically deducted when we refund you.

If the order is cancelled for our reasons (e.g. out of stock, No delivery for more than five working days, etc.) we will cover the Paypal fees for the order transaction and you will receive a full refund.

If you request to cancel your order after we have shipped it, we may not able to intercept the package after 6 hours of shipment. Pls do not refuse packages even if you don't want the hair anymore, we can't offer a 100% refund if the package was refused without contacting our customer service. In this case please refer to our return refund policy, you may need to return the package at first.

Compensation Time-Frame

For returned items or items for exchange, we will need 2-6 business days upon receiving your item(s) to process the solution.

After this time, the refund time-frame is as below:

Paypal account refunds: Up to 48 hours

Credit card refunds: Between 7-14 business days

Wallet refunds: Up to 24 hours.

Please contact our Support Center for further help. We will do our very best to help you and reply to all messages within 24 hours.We would love to hear from you, contact us on:

Please always contact us for any return questions by

Email : grawwhair@gmail.com

Aaron +86 188 3856 8685